How to upgrade from file in 7.6.1

[damianhlozano]

Hello team,

I have seen this before, but did not care, however now I need to solve this.

Yesterday I have tried to upgrade 2 Fortigates 60F, from 7.4.5, to 7.6.3

The recommended path is 7.4.5 -> 7.6.1 -> 7.6.3

I could reach 7.6.1, by uploading manually the file, but when I tried to upgrade from 7.6.1 to 7.6.3, this option was not possible in 7.6.1.  I dont have any option to upgrade from file now.

I tried to upgrade, following the upgrade wizard, but both Fortigates remained in "Downloading" for about 15 minutes, until appered as "Failed", no more information.

I have tried this 3 times in each Fortigate, with the same issue.

Both Fortigates 60F are in Argentina.

Is this possible to upgrade from 7.6.1 from a file?

Is there a way to avoid the Fortiguard/Fortinet servers limitations during the maintenance window?

Thanks in advance.

Regards,

Damián

[abarushka · Accepted solution]

Hello Damián,

I would like to double check whether you were trying to upgrade by navigating in GUI: "System" - "Firmware & Registration".

[damianhlozano]

Hello team!!

Yes, sorry, my mistake.

I did not see the button "Upgrade", so I was using "Full Fabric upgrade".

By clicking "Upgrade", I can select "Full Fabric upgrade" or "Fortigate only", but clicking "Upgrade all", the "Fortigate only" option is grayed.

When you select "Fortigate only", the "File Upload" tab is available, this is not available when you select "Full Fabric upgrade", which make sense.

I think this was a dumb question, sorry.

Thanks!

Damián

[abarushka]

Hello Damián,

Thank you for sharing.

No worries! :) There are no bad questions! :)

GUI upgrade process was slightly different before as well:

https://docs.fortinet.com/document/fortigate/6.2.17/cookbook/596131/upgrading-the-firmware

[wshtong]

I tried upgrade from 7.6.1 to 7.6.3 by uploading image file, but when I click confirm and backup, it pops up a window which only have close option. After clicking the close button, the web page crashed and upload failed. Do you see this issue or anyone knows the solution for this problem?