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PravinM_Kolge
New Contributor

How to remove username details from OTP token received by Email/SMS (Fortiauthenticator)

We are using FAC for 2FA and we have configured our SMS gateway and also SMTP server to receive token codes on Email and SMS. 

Its working fine but the end user is receiving the token code along with username details.

 

Our query is there any way to remove username details from token received on Email and SMS?

We don't want username only token code is sufficient.

We have checked admin guide of FAC but not found any such settings to remove username details.

 

If anyone have any suggestions kindly assists!!! 

1 Solution
Debbie_FTNT
Staff
Staff

Hey Pravin,

you can modify the SMS and email body under replacement messages.

Default ones are found under System > Administration > Replacement Messages.

If this is triggered via captive portal/self-service portal, there are portal-specific replacement messages under Authentication > Portals > Replacement Messages.

Search for 'Token' in the replacement messages:

Debbie_FTNT_1-1657010916939.png


SMS replacement message:

Debbie_FTNT_0-1657010858355.png

 

Email replacement message:

Debbie_FTNT_2-1657010993686.png


You can modify the messages and remove the username line to not have it included in the SMS or email.

+++ Divide by Cucumber Error. Please Reinstall Universe and Reboot +++

View solution in original post

3 REPLIES 3
Debbie_FTNT
Staff
Staff

Hey Pravin,

you can modify the SMS and email body under replacement messages.

Default ones are found under System > Administration > Replacement Messages.

If this is triggered via captive portal/self-service portal, there are portal-specific replacement messages under Authentication > Portals > Replacement Messages.

Search for 'Token' in the replacement messages:

Debbie_FTNT_1-1657010916939.png


SMS replacement message:

Debbie_FTNT_0-1657010858355.png

 

Email replacement message:

Debbie_FTNT_2-1657010993686.png


You can modify the messages and remove the username line to not have it included in the SMS or email.

+++ Divide by Cucumber Error. Please Reinstall Universe and Reboot +++
PravinM_Kolge

@Debbie_FTNT  

 

Thanks for the help !!!
Its worked issue resolved.

Now we are receiving only Token code!!

Debbie_FTNT

Hey PravinM_Kolge,

good to hear :)

+++ Divide by Cucumber Error. Please Reinstall Universe and Reboot +++
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