How to change the fortigaurd email address in a Fortigate 7.0

[UnderscoresAndDashes]

I have a fortigate that was in my fabric from before I started with this company. The last admin registered this Fortigate with his personal email account and I am now trying to change it to the email address we use for all of our fortigates. 

 I have tried 

config system fortiguard
set service-account-id <the new email address>
end

But this does not work in 7.0

I am not able to connect this Fortigate to my Fortimanager cloud instance, until I change this email address. 

[johnathan]

You would need to actually unset the service-account-id in that case, then go back to the activation screen to login. Here are the commands to do that:

------------------------

config system fortiguard
unset service-account-id

end

[UnderscoresAndDashes]

Unfortunately that didn't make a difference. I did try and just set the service account id, but that didn't work either. 

[amuda]

Hi,

You might want to try this: https://community.fortinet.com/t5/FortiGate-Cloud/Technical-Note-How-to-modify-the-email-address-ass...

[hbac]

Hi @UnderscoresAndDashes,

The FortiGate serial number could still be registered under the last admin personal FortiCloud account. You can ask him to transfer it to your email. 

Regards, 

[amuda]

Hi,

You might want to try this: https://community.fortinet.com/t5/FortiGate-Cloud/Technical-Note-How-to-modify-the-email-address-ass...