How to change back bluetooth broadcast name from 'FortiBlue' to serial number on my FortiGate?

[jackylee0908]

Hi sir,

I have a 81F on hand, last week I tried to flash the bluetooth ptm firmware thru command:

diag bluetooth program ptm

It fails to set bluetooth broadcast name so when I use the FortiExplorer I got name 'FortiBlue' detected but not serial number.

Even I try to flash back the firmware to original version but it still is no change.

Please advise how to change back the bluetooth broadcast name to serial number.

Thanks,

Jacky

[Anthony_E]

Hello Jacky,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello Jacky,

Have you already had a look at this document:

https://docs.fortinet.com/document/fortigate/7.4.4/administration-guide/762065/configure-fortigate-w...

Regards,

[jackylee0908]

Yes, I have did it successfully, but the question is not on connecting FortiGate with FortiExplorer thru BLE, but how to change the bluetooth broadcast name back to serial number, currently I got "FortiBlue" as the broadcast name, even I had tried to program the bluetooth firmware, but the result still is the same, the broadcast name didn't change back to serial number.

In normal situation, the FortiExplorer can detect the FortiGate and show the serial number as detected device(like below screenshot), but on my FortiGate, it shows "FortiBlue" on FortiExplorer.

[Anthony_E]

oh ok.

Thank you. We will try to find an expert to help you :)!

Regards,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[Anthony_E]

Hello Jacky,

After discussing with one of our engineers, the best would be to show it by opening a ticket:

https://support.fortinet.com/welcome/#/

Regards,

[jackylee0908]

Created.

Ticket Number: 9755109