How to UNINSTALL LOCK Forticlient

[#1]

Hi, My problem is I' ve click the RELOCK button and I don' t have the administrator ID to UNLOCK it since my notebook is pre-installed with window 7 and I don' t know the ID and password. How to solve this problem in order for me to update the forticlient ( add, delete, update, import, export and etc ) or completely to uninstall this software from my notebook. My PC OS and Forticlient Info -------------------------------------------- 1- Forticlient Endpoint Security 4.1.2.138 on window 7 64 bit. 2- Window 7 Extreme Edition R1 PC Thank you in advance for your help and assistance. Regards Azahary

[L_FTNT]

One thing you can try is to reboot the PC in Safe Mode and then go to the registry to delete the password under HKLM\SOFTWARE\Wow6432Note\Fortinet\FortiClient\FA_FCM Let me know how it goes. Regards, L.C

[#3]

Hi L.Clarke, Thank you for the prompt reply. I' ll update the status regarding the suggestion. Hopefully it works and doesn' t harm my notebook. In the future how to disable the forticlient status option ( admin LOCK ) to avoid it from happen again. Regards Azahary

[#4]

Hi L.Clarke, Thank you very much for the suggestion to delete ' password' member in the FortiClient window registry. It' s works!.. It solve the problem and save my time google for the solution. Thank you again. Regards Azahary