How to Report False Positives

[Chiron]

Hello, I would like to know what the best way is to report false positive detections, on files, to Fortinet. Thanks. PS: Can a moderator please delete my other post. I accidentally posted the same topic twice.

[vanc]

You may send the sample to submitvirus@fortinet.com and put " false positive" in the email title. It should be handled by a real person.

[Chiron]

Thank you. Is there an online form or somewhere in the forum where false positives can be submitted?

[Chiron]

Bump.

[Chiron]

Can someone please comment on whether there is some way, other than via email, for false positives to be submitted?

[Chiron]

Please, can someone comment on this?

[billp]

You could try calling support or opening a ticket, but their stated policy is that they want this submitted via email. Please see this link: http://www.fortiguard.com/antivirus/submit.html If you include your serial #, it says they will respond back to you. Is there a reason you don' t want to send it via email? [Update: As another option, if you go to http://www.fortiguard.com and select the " Contact Us" link at the bottom left, you will get a menu of options that includes several clickable webforms that allow you to submit an issue with the antivirus engine.]

[Chiron]

Thank you. It appears that the only people who can report false positives via any method besides email are the authors of the software. That' s exactly what I needed to know. By the way, I was just updating the information in my article, which can be found here: http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htm That' s why I wanted to see if there was another option. Thanks.