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NeilG
Contributor

How do I re-issue a fortitoken mobile after the user resets or uninstalls the app?

If a user's phone is replaced or upgraded -- or the end user uninstalled the fortitoken mobile -- what are the steps to re-issue the fortitoken mobile?

 

There

1 REPLY 1
itsupport7
New Contributor

Remove the token from the user, save, then add the token back to the user, save, then send activation code.

 

I posted this today since I just had this issue.

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