Ho to remove from Fortinet blacklist (not Fortinet users)

[suporteenwp]

I have the following domain https://cultivandocanteiros.com and it is claiming that there is Phishing on Fortinet, can I remove it?
The site no longer has viruses:
I analyzed the website:
https://www.virustotal.com/gui/url/7b217e7a985d07ad3be38c2abf784d056d2608de154504137250a4bf1d599001
Now it's a false positive

[AEK]

You can send a reclassification request here:

https://www.fortiguard.com/faq/wfratingsubmit

[suporteenwp]

Hello everything is fine?

I have already sent the form and the client received the following email:
URL Rating Update Notification: Thu, 15 Feb 2024 06:58:43 -0800
Inbox

FortiGuard Web Filtering Service <fgweb@fortinet.com>
11:58 (24 minutes ago)
for me

English
Portuguese
Dear Fortinet customer,

The website(s) you submitted below have been reviewed and updated:

Submission date: Thu, 15 Feb 2024 06:17:54 -0800
URL: hxxps://cultivandocanteiros[.]com/
Customer comment: Hi, it's a false positive. The site no longer contains viruses.
Updated Category: General Organizations
Update date: Thursday, February 15, 2024 06:55:45 -0800

If the suggested category does not meet your expectations, please contact us
via https://www.fortiguard.com/contactus, our web filtering team
I would be happy to help you.

Note that FortiGuard Web Filtering Service categorizes websites, but it is
your IT manager who decides which categories to block or allow. Therefore,
If you would like to access the website, please contact your IT manager.

The rating update may not take effect immediately on your network because
of the web filtering cache. If you would like the update to take effect
immediately, contact your network administrator.

Thank you for using the FortiGuard web filtering service.

Compliments,

FortiGuard Web Filtering Service
Fortinet Inc.

What does that mean?

I didn't understand very well?

Will the domain be removed?

[AEK]

Hello

It seems fixed since yesterday. Updated as General Organizations.

[AEK]

By the way I like your vegetables on the web site.

[suporteenwp]

Good morning.
Checking the website:
https://www.virustotal.com/gui/url/2912c54a13990f717e7f0c2bb802b8583cbcbeabb4c7ca567911a323d8565a87
https://prnt.sc/EJknhopeqG4H
See in the print above that the domain still appears as phishing, but it is already a false positive

[AEK]

It looks like virustotal has an old update from FortiGuard. You may ask them to update the info.

[mle2802]

Hi @suporteenwp,

I would believe the website is not updated their data yet. Maybe give it a few days or contact virustotal support for more information.

Regards,