Hardware and subscription quote question

[FortiCore]

Could someone be kind to explain what is the meaning of the next 2 lines that show up on a reseller quote:

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Line   Qty          Part number                               Description                                                                                                             Price

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 1        1      FG-101F-BDL-811-36       FortiGate-101F Hardware plus 24x7 FortiCare and FortiGuard Enterprise Protection            XX,XXX.xx
 2        1      FG-101F-BDL-950-36       FortiGate-101F Hardware plus 24x7 FortiCare and FortiGuard Unified (UTM) Protection       YY,YYYY.yy

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I understood the differences between the "FortiGuard Enterprise Protection" and the "FortiGuard Unified (UTM) Protection".

Now my questions:

What means "FortiGate-101F Hardware plus 24x7 FortiCare" ?

Means an advanced hardware replacement 24x7x365 support ?

In the price of XX,XXX.xx of the line 1 of the quote do we get hardware support + the "FortiGuard Enterprise Protection" ?

That means 1 device that has hardware support + licenses subscriptions.

The same for line 2 of the quote, do we get a 2nd device that has hardware support + different type of licenses subscriptions.

So the quote the way it looks is done for 2 devices. Am I wrong ?

I'm asking this stupid question, as the reseller is telling us that the first 1 line of the quote is for the hardware support, and the 2nd line of the quote is for the license subscriptions support.

And it's strange as we order last year from the same reseller a "FG-200E-BDL-950-12 - FORTINET : 1 YEAR CSD SVC", 2 devices, almost at the same price of XX,XXX.xx, and the quote for these two 200E's weren't divided in 2 parts as is the actual quote for 101F, with line 1 and line 2.

Thank you in advance for any information that could clarify this.

[Christian_89 · Accepted solution]

Based on the information you provided, it seems that "FortiGate-101F Hardware plus 24x7 FortiCare" refers to a bundle that includes the FortiGate-101F appliance with hardware support (e.g. warranty, RMA) and 24x7 FortiCare support (e.g. technical assistance, firmware updates). It is common for Fortinet to offer these types of bundles that include both hardware and support services.

Regarding the quote, it appears that it is for two separate bundles, one for each device. The first line of the quote is likely for one "FortiGate-101F Hardware plus 24x7 FortiCare" bundle, and the second line is for a different bundle that includes "FortiGuard Enterprise Protection" or another type of license subscription.

It is possible that the reseller separated the quote into two lines for clarity and transparency, but ultimately you should confirm with them to make sure you are getting the desired products and services at the agreed upon price.

[FortiCore]

@ Christian_89

Thank you for you fast reply.