HA Active Active the secondary devices stop to have network connectivity

[piaakit1210]

Dear All,

             I have an ugent issue, after the 2 fortigate 201F configured in HA Active Active, the secondary devices stop to have network connectivity, not even the mgmt interface, i can not ping and access to the secondary devices, i have tried to factory reset the secondary device and form the HA again, and issue still exist, and i followed below video to do the HA, any help would be appreicated 

https://www.youtube.com/watch?v=j25SwFGa76M

piaakit

[anignan]

Hi @piaakit1210 ,

Are you trying to ping the secondary from the dedicated management interface? Are you able to see sessions being processed by secondary in the HA page?

Abdel

[piaakit1210]

yes a few mins ago i see in HA page both Devices were up and sync, but now i see the 2nd device show not synchronized, any idea what goes wrong ?

piaait

[piaakit1210]

i formed the HA with active active and working probably for a week, and today i start to register the devices in ha mode, and i see one devices is not register, just wonder will this causes issue ? 

[anignan]

Hi @piaakit1210 ,

If you hover on the secondary it will show you what part of the config is not in sync.

You mean registration to FortiCare?

[piaakit1210]

Yes for forticare, and please find below ha status 

[anignan]

Hi @piaakit1210 ,

Can you hover to the secondary to check which part is not synchronized? In your physical topology you can see if both members are registered under FortiCare

Abdel

[piaakit1210]

yes this moment only 1 device has registered, will this issue caused the other one not function ? how i can see the secondary to check which part is not syncronized ?

[anignan]

I dont think so... Can you power cycle the secondary?

[piaakit1210]

ok let me try to power cycle the secondary and after what i can do next ?