Geo location issue - Internal server 500 error after applying geo location at Firewall

[Umesh]

Dear Team,

One of our customer is reporting we are getting error - Internal server 500 error while accessing the website. -- abc.com

After applying geo location at our Firewall for India location.

Can anyone tell me what could be issue if user is getting error - Internal server error 500

If user is getting error - Internal server error 500. what steps should I take to troubleshoot it and what are the commands.

your answer would be more helpful for me.

[AEK]

Hello Umesh

As far as I know error 500 comes from the backend web server, not from FortiGate.

To confirm you can just temporarily replace the IN GeoIP object in your firewall policy by ALL and see if the issue is fixed, and I guess the issue will remain the same.

[Umesh]

How did you solve this issue. Please let me know.