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Mandalorian
New Contributor III

Fortiweb Manager - add Device

Hi,
I am trying to connect my Fortiweb Manager to a new Fortiweb installed at a client.

The two devices see each other, the local user created on the customer's fwb dedicated to hookup is ok; but on "onborading" I get this error:

Failed to connect to FWB device 

 

Cattura.JPG

 

 

 

 

 



Is it possible that this error is caused by the fact that the fortiweb in the client home has not yet been licensed ?

 

Thanks


FortiWeb #FortiWebManager

3 REPLIES 3
ssudhakar
Staff
Staff

Hello there:

 

"Failed to connect to FWB device" error message occurs when FortiwebManager cannot SSH connect the fortiweb device

 

Can you please check these ?

 

1/ port22 is allowed inbound in fortiweb device's security group;
2/ the FortiwebManager's IP address is allowed inbound in fortiweb device's security group;
3/ "SSH" service is selected on fortiweb device's port's configuration;
4/ a route between the FortiwebManager and foritweb device 

 

Hope that helps!!

 

Mandalorian

Hi @ssudhakar ,

For the 4 points you mentioned I confirm that everything is ok, I have other devices hooked to my Fortiwebmanager or verified also local user with which I hook the two devices and it is ok.
I would not like it to fail me because momentarily this Fortiweb in client house is not covered by license.

Thank

 

Mandalorian

*UPDATE*
Will follow update as we have opened ticket to Fortinet support

Best Regards

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