I'm not terribly familiar with FortiWebCloud, but I would start by treating this like any other connection issue:
- verify traffic is being sent by FortiWebCloud (it should use port 514)
- verify FortiAnalyzer is receiving this traffic (diag sniffer command works on FortiAnalyzer)
-> if FortiAnalyzer is receiving the traffic, start digging there. Are ADOMs enabled, is the FortiWebCloud serial number added as a device, etc
-> if FortiWebCloud is failing to send the traffic, investigate there
-> if FortiWebCloud is sending, but FortiAnalyzer is not receiving anything, check the network(s) in between and determine where the traffic might be dropped
If the issue is with either FortiWebCloud not sending, or FortiAnalyzer receiving but not doing anything with it, you might reach out to Fortinet Technical Support for further assistance in troubleshooting the matter.
+++ Divide by Cucumber Error. Please Reinstall Universe and Reboot +++
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