Fortiweb Backup Fail

[fiq_c]

Hi Everyone,

I have problem to backup Fortiweb, the error in GUI is "Backup failed, please try again".

I try backup from CLI got error "create config file fail".

cli

I dont know how to get more information why the backup is failed.

Please help.

Thanks.

[rbraha]

Hi @fiq_c 

You can try to run an flow trace and sniffer also you can run an packet capture on tftp port.

diagnose debug flow filter server-ip 192.168.217.37

diagnose debug flow filter module-detail status on

diagnose debug flow trace start

diagnose debug enable

Packet capture

diagnose network sniffer port1 'tcp port 69' 3

[ndumaj]

Hello fiq_c,

What is Fortiweb version?
Are you planning any upgrade?

BR

[austin35]

Just need to make sure each unit is in Fortigate cloud and then move to HA. This worked fine in our testing before we deployed.

[ndumaj]

Hello,

Try to perform a reboot first and then perform the backup.
Also check on tmp directory for backup files:
# cd /tmp
# ls -al

backup_Fortiweb*_Cli
backup_Fortiweb*_Full
backup_Fortiweb*_Waf

You can try:

tftp -p -l [filename] -r [Filename] [ip address]

Let me know if it works.

BR