Fortiswitches not listed in fortimanager after adom swap

[Vvrossum]

Dear All,

My Fortiswitches are not listed in the Fortimanager anymore after a swap of ADOM between 6.2 to 6.4 (FMG v6.4.12

The manager notices two switches are added to the switch-controller, but does not show them at all.

Looking at the CLI I do see the switches listed in the switch-controller, afterwards tried to add them manually based on SN to the manager but I do get the notification; "failed to sent to device".

Anyone experienced this before? 

[Stephen_G]

Hello Vvrossum,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Stephen_G]

Hello Vvrossum,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Stephen_G]

Hi Vvrossum,

Is the following post relevant? It seems like it may be related to the issue you are facing. https://community.fortinet.com/t5/Support-Forum/New-FortiSwitches-not-appearing-as-Managed-FortiSwit...

[efernandes]

have you gotten a solution to this problem, we are facing the same issue

[Vvrossum · Accepted solution]

Hello efernandes, 

Yes I did with the assistance of Support, please find below: 

diagnose pm2 print pragma-log
diagnose cdb check policy-packages
diagnose cdb check update-devinfo
diag dvm task repair

If you execute these commands in your FMG CLI and refresh the switchcontroller page the switches will appear again. Let me know in case you run into further issues. 

Have a great day, 

[efernandes]

Thank you, I shall give that a try!

[Vvrossum]

Perfect, I will be here if needed. Good luck! 

[efernandes]

This worked, Thanks!