Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
lpaz
New Contributor

Fortiswitch 424E upgrade failing

I am trying to upgrade the firmware on our Fortiswitch, current version 6.4.1. I downloaded the firmware for Fortiswitch 424E:

 

lpaz_0-1658427341060.png

When I click on apply, I get a message the message "there is already an active admin session for this browser".  I am the only user logged in and I tried clearing the cache and browsing history in the browser. The upgrade never succeeds or completes after this message comes up.

 

lpaz_1-1658427626265.png

 

 

I tried logging in via putty to a ssh session but did not find a way to upgrade the firmware via cli. There is a way to verify the image but I did not find a method for actually upgrading the firmware.

 

Has anyone run across this before or know of a way to upload the firmware via cli?

 

2 REPLIES 2
Anthony_E
Community Manager
Community Manager

Hello Ipaz,

 

Thank you for using the Community Forum.

 

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello Ipaz,

 

I have found this document:

 

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Managed-FortiSwitch-firmware-upgrade-Image...

 

Could you please tell me if it is helping?

If not, we will continue to find a solution.

 

Regards,

Anthony-Fortinet Community Team.
Labels
Top Kudoed Authors