Fortiswitch 108e showing offline

[saltwaffles]

Hello,

Recently acquired a FS 108E-POE.  I factory reset the switch to ensure I was starting from scratch.  I connected it to my Fortigate 70f through a dedicated fortilink port.  The fortigate detects the switch, I was able to register the switch, but the switch is still showing offline.  I ensured that the time was synced, rebooted several times, but cannot get it to come "online".  Below is what I get from the fortigate when diagnosing:

FortiGate-70F # execute switch-controller get-conn-status
Managed-devices in current vdom root:

FortiLink interface : fortilink
SWITCH-ID VERSION STATUS FLAG ADDRESS JOIN-TIME NAME
S108EP5920004250 N/A Authorized/Down - 0.0.0.0 N/A -

Flags: C=config sync, U=upgrading, S=staged, D=delayed reboot pending, E=config sync error, 3=L3
Managed-Switches: 1 (UP: 0 DOWN: 1)

FortiGate-70F # execute switch-controller get-conn-status S108EP5920004250

Get managed-switch S108EP5920004250 connection status:
Admin Status: Authorized
Connection: Idle

Diagnosing...
FGT can not detect S108EP5920004250 at fortilink.
Please Check FortiGate:
CAPWAP in fortilink is enabled.
Please Check FortiSwitch:
1. S108EP5920004250 is in FortiLink mode.
2. S108EP5920004250 is managed via fortilink.
3. Execute 'execute switch-controller diagnose-connection S108EP5920004250' for further details.

FortiGate-70F # execute switch-controller diagnose-connection S108EP5920004250

Fortilink interface ... OK
fortilink enabled

DHCP server ... OK
fortilink enabled

NTP server ... OK
fortilink enabled
NTP server sync ... OK
synchronized: yes, ntpsync: enabled, server-mode: enabled

ipv4 server(132.163.96.1) 132.163.96.1 -- reachable(0xff) S:4 T:10 selected
server-version=3, stratum=1
reference time is ea6e5e80.0 -- UTC Tue Aug 20 00:14:56 2024
clock offset is 0.000203 sec, root delay is 0.000244 sec
root dispersion is 0.000488 sec, peer dispersion is 50 msec

HA mode ... disabled

Fortilink
Status ... SWITCH_AUTHORIZED_READY
Last keepalive ... 3 seconds ago

No CAPWAP IP address retrieved for FortiSwitch S108EP5920004250
CAPWAP
Remote Address : N/A
Status ... Idle

FortiGate-70F # execute switch-controller diagnose-connection

Fortilink interface ... OK
Fortilink enabled

Fortilink interface ... OK
fortilink enabled

DHCP server ... OK
Fortilink enabled

DHCP server ... OK
fortilink enabled

NTP server ... FAIL
Fortilink not enabled

NTP server ... OK
fortilink enabled
NTP server sync ... OK
synchronized: yes, ntpsync: enabled, server-mode: enabled

ipv4 server(132.163.96.1) 132.163.96.1 -- reachable(0xff) S:4 T:10 selected
server-version=3, stratum=1
reference time is ea6e5c80.0 -- UTC Tue Aug 20 00:06:24 2024
clock offset is 0.000099 sec, root delay is 0.000244 sec
root dispersion is 0.000488 sec, peer dispersion is 26 msec

any ideas what I could possibly do to get this switch to show online?

[Adolfo_Z_H]

Please open a TAC ticket to look in depth on your issue. Use FSW Serial number on it to be routed to FSW specialist.