Fortinet VM Evaluation license activation - 7.2.1

[ip_net_null]

I am trying to activate a Trial license for a 7.2.1 Fortigate VM - I have an active Fortinet account with FGT's under current contracts. When I try and activate the evaluation license I get the error below.  

Gui error: 

From the CLI  I see this. 

Requesting FortiCare Trial license, proxy:(null)

The unit has unrestricted access to the internet (DNS etc) here is the port config for the interface I am using

config system interface
edit "port3"
set vdom "root"
set mode dhcp
set allowaccess ping https ssh http fgfm speed-test
set type physical
set snmp-index 3
next
end

[aahmadzada]

Looks like Fortigate is unable to communicate with the Fortiguard servers.
Follow this KB as a starting point in order to troubleshoot connections towards to the Fortiguard:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGuard-Web-Filtering-problems/ta...

[Barniiii]

Did you already resolve this? I am also having this error

[Barniiii]

Hi, I found out that 1 forticloud account = 1 evaluation license only. So for evaluation license you can only use 1 forticloud account for 1 fortigate device only

[scan888]

Good morning,

Yes you are right. Only 1 evaluation license per account.

The same with FortiAnalyzer and FortiManager.

[lr2905]

OK. How do to remove license on  first EVE? I need run in my second eve.

[julliopereira]

I've the same issue, somebody solved this issue ?

[Sorin]

Hello,

If you are using a proxy in front of your Fortigate you can manually update from the cli specifying the proxy server address : execute vm-license-options proxy 172.x.x.x:3128

[barketi-ahlem]

J'ai le même problème, quelqu'un a résolu ce problème ?