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ip_net_null
New Contributor

Fortinet VM Evaluation license activation - 7.2.1

I am trying to activate a Trial license for a 7.2.1 Fortigate VM - I have an active Fortinet account with FGT's under current contracts. When I try and activate the evaluation license I get the error below.  

 

Gui error: 

ip_net_null_0-1664978365038.png

 

From the CLI  I see this. 

 

 

 

Requesting FortiCare Trial license, proxy:(null)

 

 

 

 

The unit has unrestricted access to the internet (DNS etc) here is the port config for the interface I am using

 

 

 

 

config system interface
edit "port3"
set vdom "root"
set mode dhcp
set allowaccess ping https ssh http fgfm speed-test
set type physical
set snmp-index 3
next
end

 

 

 

 

 

9 REPLIES 9
aahmadzada
Staff
Staff

Looks like Fortigate is unable to communicate with the Fortiguard servers.
Follow this KB as a starting point in order to troubleshoot connections towards to the Fortiguard:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGuard-Web-Filtering-problems/ta...

Ahmad
Barniiii
New Contributor

Did you already resolve this? I am also having this error

Barniiii
New Contributor

Hi, I found out that 1 forticloud account = 1 evaluation license only. So for evaluation license you can only use 1 forticloud account for 1 fortigate device only

scan888

Good morning,

 

Yes you are right. Only 1 evaluation license per account.

The same with FortiAnalyzer and FortiManager.

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- Have you found a solution? Then give your helper a "Like" and mark the solution.
lr2905

OK. How do to remove license on  first EVE? I need run in my second eve.

julliopereira
New Contributor

I've the same issue, somebody solved this issue ?

Sorin
New Contributor

Hello,

If you are using a proxy in front of your Fortigate you can manually update from the cli specifying the proxy server address : execute vm-license-options proxy 172.x.x.x:3128

barketi-ahlem
New Contributor

I have the same issue, did someone find a solution?

IgorCouto
New Contributor

I had this same problem, but I use in EVE-NG to simulate fortigate, but I can´t going to internet and claim license free. Someone can help me?

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