Fortinet Hardware Reliability

[Faulty_Male]

Hi Guys, Just wanted to see if anyone has had similar issues. We have had a high number of RMA' ed units over our time with Fortinet. We are not a large user and always use HA to protect against hardware failure. We run 2 FG300A HA clusters (4 units in total) & 1 Fortimail 400 Cluster (2 units in total). So all together 6 fortinet products. we have had the failures below over the last few years:- Fortigate 300A 08/25/2010 RMA in progress Fortimail 400 03/14/2011 RMA Fortimail 400 02/07/2011 RMA Fortigate 300A 04/27/2010 Replacement for RMA DOA Fortigate 300A 03/25/2010 RMA Fortimail 400 05/14/2009 RMA Fortigate 300A 07/18/2007 RMA Fortimail 400 04/10/2007 Recieved DOA Considering we only run 6 units to have the amount of failures above seems excessive. All of our kit is in a datacentre and so power and cooling should not be an issue. I tried to upgrade the software last night on one of our fortigate clusters but this has totally FUBARed to cluster and has resulted in us re-routing traffic away. Let me know what you think or if you have had similar expiriences.

[p768]

We have replaced almost all of our 5001 blades (we have 10), and our 3810A (we have 6) applicances at least once, some more than once. If our cisco kit was as unreliable, we would be RMAing switches every day.

[Jan_Scholten]

Working at a partner we had a couple of RMAs, most i could remember were 4-6year+ with failed fans and one failed power supply of an 80C. Out of 300 60C we had one DOA and one failed interface (which worked fine at our tests). Never had a 5001 in hands though.. Never had a box which just died..