Fortinet EMS v7.0.6 build 0358 License assignment not synced for some users

[pointel]

Hello, i got an issue with user's licence on my ems, I should have one license for each user but for some of them I have, for example, "licensed 2 verified 1" and also if I go in the unverified user section I cannot find the same user between them. I'll attach some pictures for better understanding.

Thank You

[Anthony_E]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Thanks,

[funkylicious]

hi,

if your EMS setup doesnt require connection to EMS via Invitation code for FortiClient, meaning anyone with the IP address or hostname of EMS can connect to it, then users will appear unverified - https://community.fortinet.com/t5/Support-Forum/Fortiems-unverified-users/td-p/228163 

maybe there is another profile/user created locally on that workstation or that logs in and uses EMS, you can check by going to Endpoints > All Endpoint , identify the computer in question and somewhere next to it you would see a username dropdown, click it and select Show All, which should give you another user that might use this computer.

[pointel]

Thanks a lot for the reply, but this is not my focus issue, let me try to explain better, as you can see from the first picture attached for the user 'gioiar' the EMS has assigned two licenses (licensed 2 verified 1) but it should be assigned only one (licensed 1 verified 1). It seems like the syncronization for the licenses is not working fine (already tried to resync all of them). In this way the EMS is occupyng free license's slot on more than one user.

[pointel]

Excuse me, still nobody can help me with my issue?

[funkylicious]

i would suggest contacting TAC.