Fortinac Agent Issue

[newbietonac]

New to Fortinac so very low knowledge of it right now. But we recently upgraded our appliance and went to virtual server from physical. Some names got changed of the actual server and while everything looks good for the most part I see where no client i look up shows it has the persistent agent. I went into the logs and it looks like it is trying to reach out to the old Fortinac server and not the new. It has the most recent agent but not looking for new server, I've changed the DNS records of bradford_tcp and bradford_udp to the new server and still no luck. Is there any other places I need to make changes to point my clients to the new server???

[Sheikh]

Hello @newbietonac 

The FortiNAC Persistent Agent determines which server to connect to using a specific order of priority. This sequence ensures optimal connectivity, especially in environments with multiple FortiNAC servers. The official Fortinet documentation outlines this order as follows:

1. SRV Records
2. Last Connected Server
3. Home Server
4. Allowed Servers

https://docs.fortinet.com/document/fortinac/9.4.0/administration-guide/613843/persistent-agent-on-wi...

https://docs.fortinet.com/document/fortinac/9.4.0/persistent-agent-deployment-and-configuration/7472...

Regards,

Sheikh