Fortimanager "Import: "Fail to import policies."

[KittyCat]

Hello, 

FortiManager 6.4.7, got some FortiGates in same FortiOS version, most of them have imported its policies but one that shows this error when importing policies for the first time:

Import: "Fail to import policies."

FortiManager does not show any report when trying to import policies. Any ideas?

Thanks.

FortiManager 

[Jean-Philippe_P]

Hello KittyCat,

Thank you for using the Community Forum.

I found a user that had the same issue before. Can you tell me if it helped you please?

Here is the link: https://community.fortinet.com/t5/Support-Forum/Importing-polices-to-FortiManager-error/m-p/18526#M1...

Regards,

[KittyCat]

Not solved yet, actually FortiGate configuration is similar to other configuration files. I did not find any prefix in config. As you can see in my case, it says nothing about reason of failing to import. 

Any clue?

[Jean-Philippe_P]

Hello KittyCat,

Sorry if it didn't help, I will look for an engineer to help you solve the issue! He will answer back to this thread.

Kindest regards,

[Jean-Philippe_P]

Hello again KittyCat,

I contacted some engineers and they suggested (as it doesn't work even with the help of the document I provided) to open a TAC ticket and the support team will solve your issue depending on your set up.

Kindest regards,

[gcarvalho]

@KittyCat ,

Did you solve this issue? If yes, could you share the solution?