Fortimanager ldap objects sync problem

[Bodyak]

After updating Fortimanager to version 7.2.4, there is no synchronization in the Policy and Objects - User and Authentication - User Group - Firewall section. We create new users and groups on the domain controller, but they are not listed on Fortimanager. But all Fortigate devices synchronize and create new infrastructure objects.
This is a problem with two domain controllers. One is connected via LDAPS, the second via LDAP.

Maybe someone has encountered such a problem and knows how to solve it?
or is this another bug=(

[AEK]

Is it configured LDAP or LDAPS (SSL)?

[Bodyak]

Hello.
Yes, we tried connecting through ldap - port 389 and through ldaps port - 636. The result is the same.
Perhaps someone will be able to reproduce this situation in the laboratory?

[AEK]

Please try this command and reproduce the issue.

diagnose debug application auth 255
diagnose debug timestamp enable
diagnose debug enable

[Bodyak]

Thank you. The problem was in synchronization between domain controllers