Fortimanager 7.2.3 - Policy Blocks Not Loading Properly

[joshmorrisMEG]

 

Per above picture - sometimes, about 50% of the time, all our policy blocks show 0/0, despite having multiple policies, when applied to policy packages. This is following an upgrade to 7.2.3 from 7.0.8.

[srajeswaran]

Can you run "diagnose debug crashlog read" and check if there is any crash happening while the policy load issue appears?

[joshmorrisMEG]

No errors from that time I am afraid.

However have uploaded the output since the upgrade (on the 24th Aug): https://pastebin.com/Ku8qaVsw

Also - just for good measure, I tried this time on a brand new computer that had never hit our Fortimanager.

[srajeswaran]

I see "PolicyList3getERN6" function in the backtrace, this may be related to the issue you are observing. I would suggest you to open a TAC ticket to anaalyze/investigate this further.

[joshmorrisMEG]

Thank Suraj - I have a ticket opened already. Ref: 8713098

[asrour]

did you try checking using InPrivate/Incognito? could be a browser cache 

[joshmorrisMEG]

I did - yes. Also has been reported on multiple peoples machines, including some that have never connected to the Fortimanager before.

[joshmorrisMEG · Accepted solution]

FYI for anyone else finding this on google or something - its been replicated by Fortinet and has been acknowledged as a bug. Should hopefully be fixed in a later release.

[srajeswaran]

Thanks for sharing the details @joshmorrisMEG