Fortimail100 not picking incoming emails

[#1]

I' ve installed brand new Fortimail 100 unit, all went well. The appliance can connect to FGDN and is getting the latest AV, AS updates. All settings seems to be correct, the unit is in transparent mode. Last night i had an one hour phone conversation and webex with Fortinet engineer but even he didnt know why the fortimail didnt pick up any incoming emails. Outgoing emails seems to be fine ' cos can see them in log file. However, any incoming email isnt logged. I simply dont know why, any suggestions much appreciated. thank you. J

[abelio]

Hello, it would be helpful have more details to understand your scenario: . firmware version . incoming mails passthrough FM with no logging or don' t pass at all? . post your incoming policies IP or recipient based? . Mail settings, etc More info you provides, more ideas could you get from the forum regards

[#3]

Hi, sry I should have put more info. OK, here we go: Fortimail 100 Operation Mode: Transparent Firmware: v3.00 build 295 Policy: Recipient Based (user name i put *) Mail Settings/Settings/Local Host/Host Name: gw /Local Host Name: mydomain.com SMTP Server Port: 25 /Relay Server: didnt change anything /Domains: i' ve created mydomain.com and use SMTP IP address /Proxies: Port1: INC SMTP - proxied, OUT SMTP - passed through Port2: INC SMTP - passed through, OUT SMTP - proxied Only port1 and 2 are used. Port1 - crossover cable goes to mail server. Port2 - straigh-through goes to switch. The outgoing email is working fine, because everything that goes out is logged. However, the incoming email isnt registered nor logged by Fortimail. For example, i set up Banned Word Scan " viagra" in both subject and body / Action - subject tag. Every test email made it through without Fortimail action, same goes to AS, Attachment Filtering, AV etc. It seems that Fortimail ignores all incoming traffic, for some reason. Even Fortinet Engineer couldnt find why? any suggestions much appreciated, ' cos it drives me crazy. thank you in advance J

[abelio]

/Proxies: Port1: INC SMTP - proxied, OUT SMTP - passed through Port2: INC SMTP - passed through, OUT SMTP - proxied Only port1 and 2 are used. Port1 - crossover cable goes to mail server. Port2 - straigh-through goes to switch.

Try proxying the incoming internet SMTP traffic in Port2 (i mean: Port2: ' Incoming SMTP connections' changed to ' are proxied' )

[#5]

From your cable connections,

Port1 - crossover cable goes to mail server. Port2 - straighg-through goes to switch.

It looks you would need to configure the proxy settings the other way: Port2: Incoming: proxied, Outgoing: passed through Port1: Incoming: passed through, Outgoing: proxied Also, in the domain setting of " mydomain.com" , you would have set " port1" connected to your mail server.

[#6]

i tried suggested answer, but still not working. No inc emails. Perhaps, I' ll wait for the Fortinet Engineer to get back to my case, but it drives me crazy, because my ticket was placed in P3 category and i guess you know how long does it take to get response from them. cheers J.

[abelio]

Just to discard strange things, move the port2 configuration to port3. configure port3 (incoming proxied) and connect to the internet switch, unplug port2

[#8]

nope, still not working. anyway thx for your suggestion. cheers J

[#9]

Hey Abel, I tried port 3 and 4 didnt help. I really dont know whats wrong! anyway thx for your suggestions, cheers J