Hello,
we have some Emails in our Quarantine, but this Emails are invisible,
if i search the Email in the Logs, i see the Emails "System Quarantine;Notification"
in the Session ID i see a loot of Error
-"Milter (mailfilterd): timeout before data read, where=eom"
-"UriExpander: Broken pipe while connecting to ...."
-"MilterTask: endOfMessage: MediaException( 4099 ) , FileMediaImpl.cpp:170, 'Could Not open /var/spool/tmp/mailfilterd_bqwri1571.2909199168'BQueueWriter::write( 4 ) , QueueEntryWriter.cpp:513, MilterException( 4 ) , SessionFinalize.cpp:2443, '26BAnfMh017751-26BAnfMj017751'"
The User got the Quarantine Message, but i cannot find the Email in the Quarantine,
we have no problems with our Emails, only this with this
i hope somebody can help me
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Hi
I'm not certain but this looks like a bug in your FortiMail.
Applying the latest patch should be a good idea. If it doesn't help then open a ticket.
Hi,
Can you please try with different browser?
Regards,
Vivek
Hello Alexander,
were you able to fix this issue? We are seeing the exact same error messages with some emails on a FortiMail unit.
Thanks.
Regards
Nils
Honestly, there are two possible answers.
First, there may be a bug during the initial setup of the fortimail that delete the mails on personal quarantine.
Second, the user received a quarantine report and deleted the email and you are unable to get it back.
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