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Alexander_Mueller
New Contributor

Fortimail and not Visible Quarantine Email

Hello,

 

we have some Emails in our Quarantine, but this Emails are invisible,

if i search the Email in the Logs, i see the Emails "System Quarantine;Notification"

in the Session ID i see a loot of Error

-"Milter (mailfilterd): timeout before data read, where=eom"

-"UriExpander: Broken pipe while connecting to ...."

-"MilterTask: endOfMessage: MediaException( 4099 ) , FileMediaImpl.cpp:170, 'Could Not open /var/spool/tmp/mailfilterd_bqwri1571.2909199168'BQueueWriter::write( 4 ) , QueueEntryWriter.cpp:513, MilterException( 4 ) , SessionFinalize.cpp:2443, '26BAnfMh017751-26BAnfMj017751'"

 

The User got the Quarantine Message, but i cannot find the Email in the Quarantine,

we have no problems with our Emails, only this with this

 

i hope somebody can help me

3 REPLIES 3
AEK
Honored Contributor

Hi

I'm not certain but this looks like a bug in your FortiMail.

Applying the latest patch should be a good idea. If it doesn't help then open a ticket.

AEK
AEK
vchauhan
Staff
Staff

Hi,

 

Can you please try with different browser?

 

Regards,

Vivek

nilmoe
New Contributor II

Hello Alexander,

 

were you able to fix this issue? We are seeing the exact same error messages with some emails on a FortiMail unit.

 

Thanks.

 

Regards

Nils

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