Help
Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
Paul_S
Contributor

Created on ‎01-26-2014 01:23 PM

Fortimail License not reachable!! Crippled!

My fortimail appliance (VM) cannot reach the fortinet servers to verify my license so my appliance has stopped working. I only have 8x5 support so they won' t help me until tomorrow! one two screens are reachable in the gui. under license status, it says " vmware: lost communication" I deployed an entirely new VM and as soon as I uploaded the license file, same problem!!!! I wish I knew a fix.

FG200D 5.6.5 (HA) - primary [size="1"]FWF50B' s 4.3.x, FG60D's 5.2.x, FG60E's 5.4.x                   [Did my post help you? Please rate my post.][/size] FAZ-VM 5.6.5  |  Fortimail 5.3.11 Network+, Security+

FG200D 5.6.5 (HA) - primary [size="1"]FWF50B' s 4.3.x, FG60D's 5.2.x, FG60E's 5.4.x [Did my post help you? Please rate my post.][/size] FAZ-VM 5.6.5 | Fortimail 5.3.11 Network+, Security+
8245
0 Kudos
4 REPLIES 4
Bromont_FTNT
Staff
Staff

Created on ‎01-26-2014 01:32 PM

It is imperative that the VM has internet access.... Once it does you can initiate an update at CLI: exec update now
2350
0 Kudos
Paul_S
Contributor

Created on ‎01-26-2014 03:10 PM

it does have internet access!

FG200D 5.6.5 (HA) - primary [size="1"]FWF50B' s 4.3.x, FG60D's 5.2.x, FG60E's 5.4.x                   [Did my post help you? Please rate my post.][/size] FAZ-VM 5.6.5  |  Fortimail 5.3.11 Network+, Security+

FG200D 5.6.5 (HA) - primary [size="1"]FWF50B' s 4.3.x, FG60D's 5.2.x, FG60E's 5.4.x [Did my post help you? Please rate my post.][/size] FAZ-VM 5.6.5 | Fortimail 5.3.11 Network+, Security+
2350
0 Kudos
Paul_S
Contributor

Created on ‎01-26-2014 03:15 PM

i can ping the fortiguard IP from my pc, but not from fortimail. it is like they blacklisted me. i can ping www.google.com from fortimail. My firewall gets fortiguard updates fine.

FG200D 5.6.5 (HA) - primary [size="1"]FWF50B' s 4.3.x, FG60D's 5.2.x, FG60E's 5.4.x                   [Did my post help you? Please rate my post.][/size] FAZ-VM 5.6.5  |  Fortimail 5.3.11 Network+, Security+

FG200D 5.6.5 (HA) - primary [size="1"]FWF50B' s 4.3.x, FG60D's 5.2.x, FG60E's 5.4.x [Did my post help you? Please rate my post.][/size] FAZ-VM 5.6.5 | Fortimail 5.3.11 Network+, Security+
2350
0 Kudos
Paul_S
Contributor

Created on ‎01-26-2014 04:24 PM

this was a way bigger issue than I thought. our ISP was having routing problems. we just have too many networks and it only affected some of them.

FG200D 5.6.5 (HA) - primary [size="1"]FWF50B' s 4.3.x, FG60D's 5.2.x, FG60E's 5.4.x                   [Did my post help you? Please rate my post.][/size] FAZ-VM 5.6.5  |  Fortimail 5.3.11 Network+, Security+

FG200D 5.6.5 (HA) - primary [size="1"]FWF50B' s 4.3.x, FG60D's 5.2.x, FG60E's 5.4.x [Did my post help you? Please rate my post.][/size] FAZ-VM 5.6.5 | Fortimail 5.3.11 Network+, Security+
2349
0 Kudos
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors
View all
Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Social Media
Security Research
Company
News & Articles
Contact Us

Copyright 2024 Fortinet, Inc. All Rights Reserved.