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NeoRant
Contributor

Fortimail False positives

Hi Guys, 

 

I am grateful for this community, some great teachers here, I am learning alot about Fortimail and have done some good work so far.

 

I have now fully integrated my fortimail in the DMZ, the fortigate fwl, getting smtp traffic, inspection of smtp traffic actually WORKING, thank God.

 

However, one problem lol. ALOT of false positives and people are squealing. I used the full inspection rules instructed by guide below - antispam, antivirus, content etc and I tell you mails are being inspected hard.

https://ebin.pub/fortinet-fortimail-lab-guide-for-fortimail-72.html

 

Can anyone here post me a good setup for traffic inspection (not so robust/sensitive)?

 

I am currently using the recipient policy as that is what was selected by my team. I was the one that configured the fortimail from scratch and deployed it(with the help/knowledge of you guys of course).

1 Solution
AEK
SuperUser
SuperUser

Hi NeoRant

Congratulations for your first prod FML integration. The first is the harder, and the following ones will be fast and easy.

You can share your false positives and we will try help.

But the good method is first to know the order of execution:

https://docs.fortinet.com/document/fortimail/7.4.2/administration-guide/521188/how-fortimail-process...

Keep that table next to you when you try resolve false positive issues. For example you will understand that if a legitimate mail was blocked due to IP reputation then safe-listing will not help, as the IP reputation is checked before the safe-listing.

AEK

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AEK
11 REPLIES 11
AEK

@Cajuntank, I never used DNSBL as in my experience FortiGuard (IP Reputation) is best quality and gives much less false positives.

AEK
AEK
Cajuntank
Contributor III

I get that. My thought process on the matter; with the short amount of time I have had the product in production mind you, is I feel better knowing I am not "putting all of my eggs in one basket" for that determination balanced with not going overboard with that logic.

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