Fortiguard Rating Error

[FortiAdam]

I' m running a 100D on 5.0.7. Lately I had a machine that was able to make a connection out to a known botnet source because a rating error had occurred. This same IP had been rated as Malicious prior to the connection and even after the connection and was blocked. I considered using the option to block a site when a rating error occurs but looking through my logs I am finding that there are numerous rating errors and I don' t want to block legitimate traffic. Does anyone have experience with Fortiguard rating errors? I have a good connection at this site and am not having any other issues with Fortiguard services that I am aware of.

[sotir1984]

Is "rating error occurred" written anywhere in the logs

Sotir

[mgoswami]

Rating error  may be caused by:

- An issue about the rating of the FortiGuard Web Filtering feature.
- The expiration of the Web Filtering license.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Web-Page-Blocked-An-error-occurred-while-t...