Hii All, Need your help please.
I have 2 fortigate 1000c on HA active-active mode, 2 forticare 24x7 (FC-10-01003-247-02-DD) and 2 fortiguard NGFW service (FC-10-01003-108-02-DD). I've been register it on www.support.fortigate.com .
It’s work properly for forticare Support Contract 24x7 (FC-10-01003-247-02-DD)
But I have problem with Fortiguard Service NGFW (FC-10-01003-108-02-DD) licence.
On my secondary (slave) it’s work fine. But on my primary I can’t get connection on Antivirus and Webfiltering Database
On my Fortiguard Service antivirus, Email Filtering, and Web Filtering not update,
I think the problem is about port of AV and Web Filtering Database but I’ve check on
System > Config > Fortiguard, Web Filtering and Email Filtering Options … I test both of port (53 and 8888) and result is “This unit does not have a valid license”
How can I solve this problem ?
1 Solution
Your screenshot shows a standard warranty; I think it should says something like Bundled warranty. Click on the Entitlement link to see what your fgt(s) are actually "signed up" for. If you think there is a mistake, contact your Fortinet vendor/partner about "correcting" it.
Your screenshot shows a standard warranty; I think it should says something like Bundled warranty. Click on the Entitlement link to see what your fgt(s) are actually "signed up" for. If you think there is a mistake, contact your Fortinet vendor/partner about "correcting" it.
Thanks for your reply.
I guest it's a dumb question 
I've check it. My licence is just standart license for NGFW, it's only support for IPS and Application Control.
I think, I must contact the fortinet fendor for another service.
Thanks
