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Simon_Bingham
New Contributor II

FortigateVM serial changed after factory reset , Attempting to make a cluster.

This is lab work. I'm clustering 2 VM to simulate a customer environment. I have some 60day licenses of FG
When I bring them together, they do not sync due to some config differences on the new unit ( dns and a few interfaces ).

1) is the a way to force the established unit just to overwrite the new one ?
2) In accordance with FortiGate's guidelines, I factory defaulted the new unit, but at this point, the serial number changed and the licence was lost. Any attempt to restore the licence now fails ( probably as a result of the new serial number ).  
Any guidance on how I can progress is much appreciated. 

FortiGate-VM64-KVM # execute ping service.fortiguard.net
PING guard.fortinet.net (208.184.237.61): 56 data bytes
64 bytes from 208.184.237.61: icmp_seq=0 ttl=45 time=146.8 ms


Requesting FortiCare license token:xxxxxxxxxxxxxxxxxx proxy:(null)
Forticare response error 58.
Failed to download VM license.

1 REPLY 1
pmudgal
Staff
Staff

Hello Simon,

 

Thank you for reaching out TAC support.

In order to make them sync in config you can refer the below article

REF: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Procedure-for-HA-manual-synchronization/ta...

 

Regards,

Piyush

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