Hi all, I have an error while try to active FortiGate Cloud in FortiGate-VM 7.2.4. Error message as below
Anyone has been through this case? Thanks More info: - I've been tried to active using Admin Guide, it's said I must enable Cloud-Logging in "Log & Report" first but in my version there's no Cloud-Logging option even in CLI configuration. - The account that use for Active FortiGate Cloud already active in Portal services of FortiGate Cloud. - My VM is activated with license VM02
Hi @asengar, After I've click active and register FortiGate Cloud account, set Domain = Global (same as portal). It's stuck in the login process and still not login to FortiGate Cloud. On FortiGate Cloud Portal shows the device name with the "red" Management Connectivity and Subscription column.
Do you have any solution information about this case? Thanks
As you are getting the error "forticloud internal error", while trying to connect forticloud, kindly check if the fortigate is able to reach "logctrl1.fortinet.com" from cli and able to telnet "188.8.131.52" at port "514"
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