FortigateCloud Active Error - FortiOS 7.2.4

[Donglv_]

Hi all, I have an error while try to active FortiGate Cloud in FortiGate-VM 7.2.4. Error message as below

Anyone has been through this case? Thanks

More info:
- I've been tried to active using Admin Guide, it's said I must enable Cloud-Logging in "Log & Report" first but in my version there's no Cloud-Logging option even in CLI configuration.

- The account that use for Active FortiGate Cloud already active in Portal services of FortiGate Cloud.
- My VM is activated with license VM02

[asengar · Accepted solution]

Hi Donglv_

In the version 7.2.4 to enable the cloud logging the option has been removed from the log settings. It is now added in Fabric connector under the security Fabric.

Go to Security Fabric > Fabric Connectors and double-click the Logging & Analytics card.

Reference doc

https://docs.fortinet.com/document/fortigate/7.2.4/administration-guide/144076/configuring-cloud-log...

It is added as a new feature in the 7.2.4

https://docs.fortinet.com/document/fortigate/7.2.4/fortios-release-notes/743723/new-features-or-enha...

So from there you can enable the cloud logging and then try.

Thanks

Abhishek

[Donglv_]

Thanks @asengar. 

[Donglv_]

Hi @asengar,
After I've click active and register FortiGate Cloud account, set Domain = Global (same as portal). It's stuck in the login process and still not login to FortiGate Cloud. 
On FortiGate Cloud Portal shows the device name with the "red" Management Connectivity and
Subscription column.

Do you have any solution information about this case? Thanks

[parteeksharma]

Hi Donglv_,

As you are getting the error  "forticloud internal error", while trying to connect forticloud, kindly check if the fortigate is able to reach "logctrl1.fortinet.com" from cli and able to telnet  "173.243.132.171" at port "514"

For more details kindly check below link:
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiCloud-connection-failure/ta-p/1...

Regards,
Parteek