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ceherr
New Contributor

Fortigate - website category mismatch

Hello,

From yesterday we experiencing problems with websites beeing blocked because they belong to category that is blocked. This category is "unrated" which under DNS Filter is set to Redirect to block page.

One of those websites is "docs.fortinet.com". Ofcourse that particular website category is "Information Technology", but for some reason Forigate categorizes it as "unrated".

I can access docs.fortinet.com as soon as I add it to Static Domain Filter.

To make the matters worse, this doesn't apply to every site.

Where can I search the problem?

https://vlc.onl/
2 REPLIES 2
ebilcari
Staff
Staff

Take a look at the troubleshooting steps shown in this article.

- Emirjon
If you have found a solution, please like and accept it to make it easily accessible for others.
dingjerry_FTNT

Hi @ceherr ,

 

Can you check your Web Filter profile whether it has the following option enabled?

 

 
 

1.png

 

 

The "docs.fortinet.com" is resolved to 154.52.1.125,  and this IP is categorized as "unrated".

Regards,

Jerry
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