Fortigate crash

[osamaoj]

Dear All,

I have F2601 ver 7.4.1 which manage 600 221E AP, WAD process consume CPU and if i dont reboot the controller every 10 days it will be crash and i have to unplug the power for it to work again.

I opened many tickets with TAC team since 4 months with no luck or proper feedback why this is happing.

Regards,

[maulishshah]

Hi @osamaoj, Could you please provide the reference ticket to verify the case history?

Thank you. 

[osamaoj]

Hi Maulish,

The 4 tickets are same but different controllers same model.

9290730

9155260

9152755

8155406

Thank you

[osamaoj]

It keep happing every week now and no proper answer from TAC team.

!!!

[srajeswaran]

While the investigation is in progress, can you enable an auto-script as suggested in below article to restart WAD process every 24/48 hours to avoid complete outage?

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-restart-WAD-or-IPS-engine-using-aut...