Fortigate blocking scan to Email from Kyocera DocuPrint CM305 df printer

[jasonsantos]

Our firewall is like blocking the connection for our printer when doing a scan to email. What policy can i add on our Fortigate 300d for this issue to be resolved...Below is the config our our printer scanner...please see attached image

[yann]

I have the same problem Did you find a solution?  thank you for your reply.

[Hosemacht]

doublecheck you smtp and auth. Settings.

smtp port should be 465

[yann]

Hello, 

in the copier or on the firewall?
Thanks

[Hosemacht]

you have to change it on the copier and then and on the Firewall,

but for testing purposes set the firewall policy according to the copier smtp traffic to 'all' and disable any utm feature.

if testing was successful proceed with restricting your firewallpolicy to the most necessary.

[yann]

thanks I will try

[Lastperser]

I have the same problem, how did you solve it?

Thanks, Lastperser

[sjoshi]

Hi,

Check the forward traffic logs and it will if the FortiGate is denying or allowing the traffic and also security event logs can be verified to see if any UTM profile is blocking it

[Lastperser]

Hi Sjoshi,

 Unfortunately, no logs are being generated. I even set the copier to "any, any, and allow," but it still doesn’t work. According to the technician, the copier needs to access the website. Unfortunately, I’m unable to make it work.

 Thanks