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Fortigate access issue
Hello
Anyone available for urgent support
I have fortigate 81e I have config admin login to fortigate using two factor authentication and now when I login to fortigate I don't receive otp I tried to access it over console it also ask for otp that I didn't receive I need urgent support please
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FortiGate
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Hi @Elkomy ,
What kind of the OTP method are you using? Email? SMS?
To be honest, if you have no access to FGT, we can do nothing to troubleshoot on FGT.
Jerry
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Email token
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Is this FGT in production or your lab? In other words, can we format and reload the image?
Was it working before? Is it a new configuration?
Jerry
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We can't format as it's production environment
The customer recently configured the otp himself when we try to login it require for otp and the backup file from 4 months and he make many config change
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is there any other admin user without 2fa so that you can login and diagnose or that is the only user to login fgt?
Salon Raj Joshi
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It was the only user the admin user
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do you have the working config file of the customer
Salon Raj Joshi
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BTW, is this FGT in production or your lab?
Jerry
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It is production environment