Fortigate View only Issue

[Minagreas]

Hello Guys,

I downloaded FortiGate Hyper-V version. after installing and activated port1 it. I try to login using Browser Interface it become blink and the URL went to: https://FortiGate IP /prompt/fortigate-setup?viewOnly=1

anyone know how to solve this issue.

Thanks in advance

Mina Greas

[ozkanaltas]

Hello @Minagreas ,

This is normal behaviour for the first login. Normally, after redirecting to this link, you should resume with the setup wizard. After completing the wizard, you can access the normal dashboard. 

If you can't see anything on the page, you can try with another browser or an incognito window.

If it still didn't work, after login, you can try to delete this part "/prompt/fortigate-setup?viewOnly=1" from the URL. 

[Minagreas]

Thanks for you help. I tried incognito window, and removing the part /prompt/fortigate-setup?viewOlny=1, , but it didn't work. 

[ozkanaltas · Accepted solution]

Hello @Minagreas ,

This is so interesting, actually. If possible, can you redeploy the FortiGate image to hyper-v or can you try a factory reset? 

[Minagreas]

thanks, I downloaded version 7.6.4 and worked fine I was using version 7.6.5 which one had the issue. 

Thanks 

[JuanLope]

This can't be marked as solved, I've deployed 7.6.5 an I have the same issue. Downgrading is not a real solution (even if it works)

[TD-4902]

Same issue on a fresh Proxmox deploy with version 7.6.5 as of 1/25/26. I can't get around it with edge or firefox. 

Edit: I was able to get in after using the back arrow in edge. It returned me one page and prompted me for a license. 

[system_not_found]

Hi, same problem here, just deployed a 7.6.5 KVM image and it's stuck on the /prompt/fortigate-setup?viewOnly=1 part

[Mahdal]

the same behavior on VMware

It should be the main version without bugs, but I feel like I'm testing a beta version!

[Carthurs]

I was having the same problem with spinning up a fresh 7.6.5 KVM image in Proxmox-ve.
Firefox and Edge, no difference, page just would not load and stuck on the https://FortiGate IP /prompt/fortigate-setup?viewOnly=1 with no wizard, just white, even full page refresh does noting.

I managed to get in by changing from http to https (I also defined the /login but do not think that had any relevance), at that point I was able to add the license and after reboot did not happen again.