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tehm
New Contributor

Fortigate VM 7.4.3 stuck at Validating License to FortiGuard

Skærmbillede 2024-02-19 131155.png

 

I have been trying differend things

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Failure-on-update-or-contact-FortiGu...

 

I can ping all necessary addresses

 

This is the debug:

 


# ssl_connect_fds[407]-Poll timeout
[207] __ssl_data_ctx_free: Done
[1108] ssl_free: Done
[199] __ssl_cert_ctx_free: Done
[1118] ssl_ctx_free: Done
upd_comm_connect_fds[478]-Failed SSL connect
do_setup[333]-Failed setup
upd_daemon[1974]-Disabling remaining actions 11
upd_vm_process[809]-last warning 161 seconds ago
upd_dns_change_notif[140]-Detected dns change from 8.8.8.8, 8.8.4.4, 0.0.0.0 to 96.45.45.45, 96.45.46.46, 0.0.0.0
upd_vm_process[809]-last warning 161 seconds ago
upd_ftgd_global_change_notif[224]-Detected anycast change
upd_vm_process[809]-last warning 161 seconds ago
upd_daemon[1808]-Received update request from pid=1905
upd_vm_process[809]-last warning 161 seconds ago
upd_daemon[1776]-Received setup request from pid=1907
upd_vm_process[809]-last warning 161 seconds ago
upd_daemon[1776]-Received setup request from pid=1907
upd_vm_process[809]-last warning 161 seconds ago
upd_vm_process[809]-last warning 166 seconds ago
upd_vm_process[809]-last warning 171 seconds ago
do_setup[329]-Starting SETUP
upd_fds_load_default_server[920]-Addr=[149.5.232.66], weight=205966649
upd_fds_load_default_server[939]-Resolve and add fds euupdate.fortiguard.net ip address OK.
upd_fds_load_default_server6[1046]-Resolve and add fds euupdate.fortiguard.net ipv6 address failed.
upd_comm_connect_fds[459]-Trying FDS 149.5.232.66:443
[116] __ssl_cert_ctx_load: Added cert /etc/cert/factory/root_Fortinet_Factory.cer, root ca Fortinet_CA, idx 0 (default)
[116] __ssl_cert_ctx_load: Added cert /etc/cert/factory/root_Fortinet_Factory_Backup.cer, root ca Fortinet_CA_Backup, idx 1
[497] ssl_ctx_use_builtin_store: Loaded Fortinet Trusted Certs
[517] ssl_ctx_use_builtin_store: Enable CRL checking.
[524] ssl_ctx_use_builtin_store: Enable OCSP Stapling.
[828] ssl_ctx_create_new: SSL CTX is created
[855] ssl_new: SSL object is created
[191] ssl_add_ftgd_hostname_check: Add hostname checking 'euupdate.fortiguard.net'...
[922] ssl_set_hostname: Set hostname 'fortinet-ca2.fortinet.com'
[720] __ssl_info_callback: before SSL initialization
[720] __ssl_info_callback: SSLv3/TLS write client hello
[720] __ssl_info_callback: SSLv3/TLS write client hello
[720] __ssl_info_callback: SSLv3/TLS read server hello
[720] __ssl_info_callback: TLSv1.3 read encrypted extensions
ssl_connect_fds[407]-Poll timeout
[207] __ssl_data_ctx_free: Done
[1108] ssl_free: Done
[199] __ssl_cert_ctx_free: Done
[1118] ssl_ctx_free: Done
upd_comm_connect_fds[478]-Failed SSL connect
do_setup[333]-Failed setup
upd_daemon[1974]-Disabling remaining actions 11
upd_vm_process[809]-last warning 297 seconds ago
upd_daemon[1808]-Received update request from pid=1937
upd_vm_process[809]-last warning 297 seconds ago
upd_daemon[1808]-Received update request from pid=2059
upd_vm_process[809]-last warning 297 seconds ago
upd_daemon[1808]-Received update request from pid=2076
upd_vm_process[809]-last warning 297 seconds ago
upd_daemon[1808]-Received update request from pid=2075
upd_vm_process[809]-last warning 297 seconds ago
upd_vm_process[809]-last warning 302 seconds ago
upd_vm_process[809]-last warning 307 seconds ago
do_setup[329]-Starting SETUP
upd_fds_load_default_server6[1046]-Resolve and add fds euupdate.fortiguard.net ipv6 address failed.
upd_comm_connect_fds[459]-Trying FDS 149.5.232.66:443
[116] __ssl_cert_ctx_load: Added cert /etc/cert/factory/root_Fortinet_Factory.cer, root ca Fortinet_CA, idx 0 (default)
[116] __ssl_cert_ctx_load: Added cert /etc/cert/factory/root_Fortinet_Factory_Backup.cer, root ca Fortinet_CA_Backup, idx 1
[497] ssl_ctx_use_builtin_store: Loaded Fortinet Trusted Certs
[517] ssl_ctx_use_builtin_store: Enable CRL checking.
[524] ssl_ctx_use_builtin_store: Enable OCSP Stapling.
[828] ssl_ctx_create_new: SSL CTX is created
[855] ssl_new: SSL object is created
[191] ssl_add_ftgd_hostname_check: Add hostname checking 'euupdate.fortiguard.net'...
[922] ssl_set_hostname: Set hostname 'fortinet-ca2.fortinet.com'
[720] __ssl_info_callback: before SSL initialization
[720] __ssl_info_callback: SSLv3/TLS write client hello

 

 

21 REPLIES 21
Rajneesh
Staff
Staff

Hello @tehm Try changing the update server location to EU or any and check with the below config once :

config system fortiguard

    set fortiguard-anycast disable

    set protocol udp

    set port 8888

    set sdns-server-ip 208.91.112.220

end

Thanks.

tehm
New Contributor

Hi,

This have already been tried, same result.

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