Fortigate GUI License

[srose]

Can someone please help me out with this. I have a license on my Virtual Fortigate but when I GUI to the webconsole I'm only able to login before getting presented with this message 

"License has already been uploaded, please wait for authentication with registration servers"

Things I've already tried:

- Execute update-now from CLI

- Getting internet connectivity - verified with ' execute ping 8.8.8.8'

- After establishing outside connectivity tried the web GUI again. No dice

- After establishing outside connectivity tried the ' execute update-now' and tried the GUI again. No dice

- After each change I did restart the VM , no dice

Things I've thought about

- When making a change is there an option to save or does it save auto? With cisco you have to manually save whatever changes you make

- I need a new license? Not sure about this bc this was the same message we had when I first loaded the license and we were able to resolve it at some point. Wish I remembered how. With that some history, this VM was up and running before with the license. Everything was good and then we had to reload the VM, backed up the configs and then everything was wiped. We reloaded the VM, all the configs were still there and we were able to reach the GUI and login. But now we are getting that message. It appears that when the VM was wiped the license is still there but it just needs to be validated/activated again. I need to figure out how to do that. 

I keep looking for things online but all of the links I've tried for the Fortinet cookbook or Fortinet guides do not resolve. This is my last ditch effort. 

If anyone could assist I would greatly appreciate it. 

Thank you

V/R

[EMES]

Going back to the basics but is dns configured and working? Ping an fqdn maybe.

[srose]

EMES, I am not able to resolve google.com when trying to ping so it looks like you are onto something. Do you know the commands to work on DNS? I am new to Fortigate, Cisco person here. 

Thank you

[EMES]

config system dns

set primary x.x.x.x

set secondary x.x.x.x

set domain example.com

end

if you want to source it from a certain interface user

set source-ip x.x.x.x

[martini_mrt]

Hello

Can any good soul tell me where in this gui can I upload the license ? (once it was under system status but I cannot find it here )

[link]https://ibb.co/hKjrYR[/link]

[aagrafi]

Hello,

Did you manage to get the CLI? In the upper right corner of the dashboard there should be a ">" sign. You can also take CLI via SSH (assuming that you have allowed it in the interface).