Fortigate FFDB on-demand update failed

[nobox]

Hi.

I tried to enable the new option available in 7.2.4 - "Internet-service-database: On-demand" but after enabling it I get "Fortigate FFDB on-demand update failed" in the logs.

FortiGuard/Internet Service Database Definitions shows Version 0.00000.

CLI: diag autoupdate version | grep 'Internet-service' -A6
Internet-service On-Demand Database
---------
Version: 0.00000
Contract Expiry Date: n/a
Last Updated using manual update on Mon Jan 1 00:00:00 2001
Last Update Attempt: Mon Feb 13 09:44:12 2023
Result: Generic failure

Does anybody have an idea ?
Fortigate 60F

[Anthony_E]

Hello nobox,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

I have found this documentation:

https://docs.fortinet.com/document/fortigate/7.2.4/administration-guide/288123/internet-service-data...

Could you please check and tell me if it is helping?

Regards,

[nobox]

diagnose autoupdate versions | grep Internet -A 6
Internet-service On-Demand Database
---------
Version: 0.00000
Contract Expiry Date: n/a
Last Updated using manual update on Mon Jan 1 00:00:00 2001
Last Update Attempt: Fri Feb 17 08:26:57 2023
Result: Generic failure

as you can see after diagnose autoupdate version i get message: "Generic failure"

[srajeswaran]

Can you enable debug and run the update again to get more details.

diagnose debug application update -1

diagnose debug enable

now run "execute update-ffdb-on-demand" to initiate the download

once you see the failure message, disable debug.

diagnose debug reset

diagnose debug disable

[Anthony_E]

Hello,

I will reach an expert and we will come back to you ASAP.

Regards,