Fortigate Backup Issue Kiwi Cattools since 7.0.14

bsl · ‎02-29-2024

After updating various Fortigate models from version 7.0.13 to 7.0.14 the Kiwi Cattools Backup (Device Backup TFTP) brakes. Errorlog: Connection failed (30011) Invalid data received from remote server. Protocol error.

We are using the latest version of Kiwi Cattools (3.12.3.3257).

Maybe someone has the same problem and already found out what the problem is and how to fix it.

Thanks in advance for any help!

bsl · ‎03-08-2024

Good news!

I have the solution to the problem from Solarwinds Support.

I have already tested it and it works perfectly with kiwi cattools 3.12.3.3257.

We have released the Buddy Drop for Cattools to fix the issue with the backup of FortiGate devices.

You may download the Buddy Drop here:  https://downloads.solarwinds.com/solarwinds/Release/PreRelease24/BD/Kiwi-CatTools_3.12.3_BD_KCT-417.zip

It has been tested with Cattools version 3.12.3, the latest, but in theory, it should also work with the previous version.

Below are the details of the BD and the installation/uninstallation steps:

==========================================
SolarWinds Kiwi CatTools 3.12.3 Buddy Drop 
==========================================


This SolarWinds buddy drop addresses the following issue:
   * [Kiwi CatTools] Failed to Backup FortiGate Running FortiOS 7.0.14 


Requirements
============
This buddy drop applies to Kiwi CatTools on the Windows operating system.


Installation instructions
=========================
This buddy drop contains the following files required for installation:

    wodSSH.dll

In the following procedures, the location to install wodSSH.dll is in the following directory:

    C:\Windows\SysWOW64


Install the buddy drop
======================

1. In the KiwiCatTools Manager, stop the Kiwi CatTools service. Shut down all running Kiwi CatTools processes.

2. Back up the following file:

    C:\Windows\SysWOW64\wodSSH.dll

3. Extract the buddy drop archive to a temporary location and copy the wodSSH.dll file. 

4. Replace the wodSSH.dll file with latest wodSSH.dll file in the following directory: 
    
    C:\Windows\SysWOW64\
 
5. Open the Windows command prompt and run as an administrator. Change the directory to C:\Windows\SysWOW64. Register the library file by executing the following command:

       regsvr32 wodSSH.dll 

 The buddy drop is now installed.

6. Open the Kiwi CatTools application and start the Kiwi CatTools service.

7. Run the Activity Device.Running.backup config with the Fortinet device.

  

Result
======

Kiwi CatTools should connect to the Fortinet device and back up the configuration successfully.


Uninstall the buddy drop
========================

1. In the KiwiCatTools Manager, stop the Kiwi CatTools service. Shut down all running Kiwi CatTools processes.

2. Using the wodSSH.dll file you backed up during installation, replace the current wodSSH.dll file.

3. Open the Windows command prompt and run as an administrator. Change the directory to C:\Windows\SysWOW64. Register the library file by executing the following command:

   regsvr32 wodSSH.dll 

 The buddy drop is now uninstalled.

View solution in original post

bsl · ‎03-08-2024

Hi NA_MSI
Please controll the wodSSH.dll version in c:\windows\syswow64\. Is it realy version 3.1.6.247? Was the wodSSH.dll successfully registered? it is important that you execute the regsvr command from the correct path and with admin elevated command prompt.

NA_MSI · ‎03-11-2024

Hello, I have checked and it's all correct as far as I can tell.

bsl · ‎03-11-2024

ok, here are a few options:

- have you already restarted the server since the .dll change? in my case it was not necessary.

- do you use the SSH2 method in the device settings in Cattools for fortigate?

- is there a firewall between the Cattools server and the fortigate that you want to backup (Windows firewall or other systems)?

- do you use "Device Backup TFTP" in the "Type" field in Cattools activity for fortigate?

- Otherwise you should make a forum entry in the "Thwack Community" from solarwind: https://thwack.solarwinds.com/products/kiwi-cattools or or open a ticket directly with solarwind

Good luck!

NA_MSI · ‎03-13-2024

It seems to be working after a reboot thank you, it is much much slower but is working.

apaulson · ‎03-10-2024

This worked for us! I will mention that we did update to CatTools 3.12.3.3443 before applying the buddy drop fix.