Fortigate 80c Faulty

[#1]

My 2 years old Fortigate 80C suddenly malfunctioned. All the lan' s LED keep on blinking and I cannot connect to the device even via the console. Anyone can help? Thanks!

[Jan_Scholten]

What happens at a reboot? Do you have any console output when rebooting? I had the shm_get failed error yesterday twice.. so the box seems acting normal (leds, eth link) but was not pingable) If no output: RMA If output, but does not boot: Interrupt boot, format flash, tftp new image, restore config

[#3]

Every time I power on my Fortigate 80C with all the cables unplugged, the DMZ and the six internal LANs' LED lighted in green/yellow whereas the status LED is red. WAN1 and WAN2 remain dimmed. Does it mean that is a hardware problem? I tried to reset the unit back to factory default via CLI unfortunately I am not able to connect to the device.

[Jan_Scholten]

Do you have any output when only console cable is attsached? an you have a serial connection open?

[#5]

Hi Jan, When I connected the console cable to my notebook and run hyperterminal, it showed there is connected but the screen remained blank and it did not show the login prompt. Does this consider no output? Thanks!

[Jan_Scholten]

yes ;) (Even no output when you cut off power and reapply it? (you use the correct serical com port?) If you serial connection is working on another device (to recheck you did not misconfigure serial connection) RMA the box.. Frankly i never had a fgt which did not show at least a single line on rebooting (apart from the ones with failed power supplies)

[ede_pfau]

NO! If the unit uses a different baudrate than the PC then you would also NOT see any output. Try both 9600 baud and 19200 baud settings, and hit ENTER several times to connect. If you then don' t get a prompt, reboot and watch. If that fails as well then it' s probably hosed.

[Jan_Scholten]

This is why i said, he should use another unit to crosscheck. Never had a network device the defaults to anything else than 9600.