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jkim86
New Contributor II

Fortigate 50E Dying. Packet loss and lan ports stop forwarding. Update 2022-02-03 6th unit.

Anybody else seeing a pattern with 50E dying? I had these deployed for about two years. I've had two starting to have packet loss and one that's not forwarding even though port is up. I saw a thread on reddit and this is starting to become a growing concern. I was able to have the client replace two of them but I'm afraid we're going to start seeing more problems with the 50E. Anybody know if we can RMA these still without support? The client is going to lose confidence in Fortinet. This rate of failure is unacceptable.

 

Update 2022-02-03:

Had another two breaking down. 1 is showing slow speeds. The other one isn't passing traffic even though port is up. 6th 50E broken now.

 

Update 2022-04-26:

2 more units bad.

30 REPLIES 30
Kangming
Staff
Staff

Hi jkim86,

The problem of insufficient flash space of 50E will cause the device to fail to work normally. The ISSUE should match this. It is recommended to upgrade to 6.2.14, and then release some flash space in the following release notes so that low-end models such as FGT30/50 can work an keep up the good work, thank you.

 

https://docs.fortinet.com/document/fortigate/6.2.14/fortios-release-notes/413989/fortigate-30e-and-5...

Thanks

Kangming

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