Fortigate 300B factory reset not working

[luritie]

Hello all,

I want to do a factory reset on a Fortigate 300B but the command execute factoryreset is missing.

Any assistance would be greatly appreciated.

[Dave_Hall]

luritie wrote:

I want to do a factory reset on a Fortigate 300B but the command execute factoryreset is missing.

You have any vdoms configured on that 300B?

Try:

config global exec factoryreset

[luritie]

Dave Hall wrote:

luritie wrote:

I want to do a factory reset on a Fortigate 300B but the command execute factoryreset is missing.

You have any vdoms configured on that 300B?

Try:

config global exec factoryreset

I don't know about vdoms configuration but it was part of a HA cluster.

config global command is also missing

[Dave_Hall]

Try following the disconnect procedure outlined in the HA handbook. After that the exec factoryreset should hopefully work.

[luritie]

Thanks for your help, it worked.

[hamzahnurirfan]

Hello all,

i got other case, after i run config global, i'm not find execute command.

anyone have same problem?