Fortigate 101F NP6XLITE error xaui.sdsn

[ychsiao]

Hi everyone,

We have a 101F and that has been turned off for 3 hours. When we restore power, it's stuck and showing the following errors in console terminal:

FortiGate-101F (23:51-05.21.2019)
Ver:05000008
Serial number: XXX
CPU: 1400MHz
Total RAM: 4 GB
Initializing boot device...
Initializing MAC... nplite#0
Please wait for OS to boot, or press any key to display configuration menu......

Booting OS...
Initializing firewall...

System is starting...
NP6XLITE: Error: xaui.sdsn[0].cmn_sts.pma_cmn_ready 00000001.
NP6XLITE: Error: xaui.sdsn[0].eth_sts.eth_xcvr_pllclk_en_ack 00000001.
NP6XLITE: Error: xaui.sdsn[1].eth_sts.eth_xcvr_pllclk_en_ack 00000001.
NP6XLITE: Error: xaui.sdsn[2].eth_sts.eth_xcvr_pllclk_en_ack 00000001.
NP6XLITE: Error: xaui.sdsn[3].eth_sts.eth_xcvr_pllclk_en_ack 00000001.
NP6XLITE: Error: xaui.sdsn[0].pwr_sts.eth_power_state_ack 00000000.

OS version: 6.4.10

We can't connect the ssh/https via mgmt port or interface pot, only console can connect access to the firewall.

I appreciate any help.

[distillednetwork]

I would call into support to get help, it appears you are probably going to need to get it replaced.

[sagha]

Hi ychsiao, 

Please raise a support case so TAC can look into this. 

Thank you. 

Shahan

[ychsiao]

Hi all,

Thanks for your reply, I already open the case and into RMA stage.