Forticloud does not collect Fortigate logs.

[RogersMT]

Hi there!

I have three Fortigates, two physical and one on AWS. Recently (since 05/02/25) I have noticed that Forticloud is not collecting the VPN logs that I usually check daily.

The current firmware version on all three devices is 7.4.3.

The Forticloud connection is fine on the console.

Has anyone experienced this?

Thanks for your help.

[kaman]

Hi RogersMT,

Please confirm other logs you are able to check properly.

Have you tried different browsers? Are you able to view logs in the CLI? Please refer to:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Displaying-logs-via-FortiGate-s-CLI/ta-p/1...

Also, make sure FortiGate is able to reach FortiCloud. Otherwise, it won't be able to retrieve logs from FortiCloud.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGate-not-sending-logs-to-FortiC...

Additionally, please refer to the document below for logging traffic with FortiGate Cloud:

https://docs.fortinet.com/document/fortigate/5.4.0/cookbook/189021/logging-traffic-with-fortigate-cl...

If you have found a solution, please like and accept it to make it easily accessible to others.

Regards,
Aman