Forticloud account change without losing logs

[pawanSingh]

Hello Everyone,

I am having forticloud with free license. Earlier i was using old forticloud account and i would like to use new account so i changed email in the old account and given that email in the fortigate, as soon as i commit that change all logs in forticloud got deleted.

Kindly let me know how i can achive this requirement

[Anthony_E]

Hello,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

[Anthony_E]

Hello,

I have found this KB article which explain how to change account:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Change-FortiCloud-account/ta-p/193567

Regards,

[Debbie_FTNT]

Hey pawan,

to elaborate on Anthony's response, you can refer to these links:

https://docs.fortinet.com/document/fortigate-cloud/22.4.0/administration-guide/868022/frequently-ask...

-> section "How can I move a FortiGate from account A to account B in the same region?"

https://docs.fortinet.com/document/fortigate-cloud/22.4.0/administration-guide/480651/deployment#To3

-> "To move a FortiGate/FortiWifi deployed to FortiGate Cloud to another account:

To move a FortiGate/FortiWifi that is already deployed to FortiGate Cloud to another account and retain its historical data, you must follow these instructions.[...]"

Please note that historical (log) data is only retained if you move a FortiGate between accounts in the same Region (Europe OR Global), but the data is lost if you move the FortiGate from one region to another (from Europe TO Global or vice-versa).