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ForticlientEMS shows an endpoint with 2000+ events but shows no event in the content panel

ForticlientEMS shows an endpoint with 2000+ events but shows no event in the content panel.  See screenshot. When trying to view these events, I get the green loading bar for like 10 to 15 min, then Forticlient times out. Or I get "No events". Does anybody have any advice?

 

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