ForticlientEMS installer packages not updating / can't create new packages

[Jason_ZA]

Is anybody else experiencing issues creating or updating installer packages at the moment?

It appears to possibly be an issue on Fortinet's side.

2024-12-10T07:25:53.759+0200 ERROR service/installer.go:391 requesting FCT installer repackage: repackage of Windows setup installers failed: POST to https://forticlient-rs.forticloud.com/rs/api/public/v1/repackagedFCTInstaller/. Status code: 503

Edit: This is for v7.4.2 which has appeared in the FEMS console. I see in the support portal that v7.4.2 is actually not available for download. I tried setting up a separate v7.4.1 installer package, with auto-patch disabled, and I get the same error.

[jessesoares]

It seems to be an issue on fortinet's side , i opened a ticket about it on the 9th.

I'm using EMS 7.4.1.

#10164918

[DataFixCanada]

As of 12-12-24 the installer creation for 7.4.2 completed for me.

[PomocBodychiefPL]

I created issue 10184057,

move the status of this ticket to “Pending Bug Fix”.

Creation acctualy not working for me in any way. 

[philsmit]

has anyone received an update from tac in regards to this issue as yet? as it stands on 7.4.1 i cannot build any installers, dowloading from fortiguard or even custom ones by downloading them myself and uploading them to ems manually, how on earth this got through QA is staggering!!!

[PomocBodychiefPL]

I do not recive any update nor workaround. Our team must manualy deploy forticlients, massive time waste on our site.

[philsmit]

Mine started working again yesterday out of the blue, no action from my side at all, we received the forticlient update notification when i logged in first thing, so they have fixed whatever the issue was

[mdatar]

Still not working on our deployments. Our ticket is open since 2024-12-13, and status set to "pend bug fix". 

Having to wait that long for a fix is not ok. :(

[mdatar]

Another week gone without any solution or support from Fortinet...

[FilipePolido]

Same issue here, v7.4.3, tried 7.4.2 and got the same.

Running EMS 7.4.3 build1926